Bold action to improve service

/INS. Iggesund Paperboard is now taking bold action to improve its service. The company offers its customers a wide range of services but most important is its delivery service. Like most other paperboard manufacturers, Iggesund – and not least its customers – has suffered from delivery times that have varied considerably.


“Having a capacity utilisation rate of almost 95 per cent makes you very sensitive to fluctuations in demand, especially when that demand increases,” explains Arvid Sundblad, Vice President Sales and Marketing for Iggesund. “In the past we’ve had a number of such experiences and we don’t want either ourselves or our customers to go through that again.”

A logistics team has been working for a couple of years to gradually improve the situation. Just over six months ago Iggesund launched the greatly modernised support system that forms the foundation for the improved delivery service.

“The change of systems was so radical that it was about the same as doing a heart-lung transplant plus a full body blood transfusion in a human being,” Sundblad adds. “This reorganisation has created the conditions for us to start moving towards constant delivery times but that will take time.”

Iggesund’s delivery service solution ranges from overnight service from dedicated customer stocks to regular deliveries from the mill, with several more options in between. Further development will occur over the next 12 months.

Iggesund’s service offering also encompasses everything linked to the products Invercote and Incada, from technical support in local markets to the paperboard expertise the company offers with its range of reference materials.

“We don’t just want customers to buy our paperboard,” Sundblad says. “It’s important to us that they also get the most out of it. All our documentation and our teams of locally based technicians with their experience of projects and processes similar to our customers’ exist to make sure that happens.

“We’ve offered some of this support for a long time but we haven’t made it clear enough to the majority of our customers that this service is available.”

Other features of the service offering, which is now being launched under the name “Care by Iggesund”, are the fast, easy ordering of samples and inspirational materials, the provision of product safety information and certificates, and access to the analytical services of Iggesund’s accredited Laboratory for Chemical and Sensory Analyses. Iggesund’s extensive environmental documentation is also part of the service, not least as a guarantee that customers will have no unpleasant surprises about the origin of their forest raw material.

Caption: “Our service exists so that customers can get the most out of Invercote and Incada,” emphasises Arvid Sundblad, Vice President Sales and Marketing for Iggesund. © Iggesund

Iggesund

Iggesund Paperboard is part of the Swedish forest industry group Holmen, one of the world’s 100 most sustainable companies listed on the United Nations Global Compact Index. Iggesund’s turnover is just over €500 million and its flagship product Invercote is sold in more than 100 countries. The company has two brand families, Invercote and Incada, both positioned at the high end of their respective segments. Since 2010 Iggesund has invested more than €380 million to increase its energy efficiency and reduce the fossil emissions from its production.

Iggesund and the Holmen Group report all their fossil carbon emissions to the Carbon Disclosure Project. The environmental data form an integral part of an annual report that complies with the Global Reporting Initiative’s highest level of sustainability reporting. Iggesund was founded as an iron mill in 1685, but has been making paperboard for more than 50 years. The two mills, in northern Sweden and northern England employ 1500 people.

Further information:

Staffan Sjöberg
Public Relations Manager
staffan.sjoberg@iggesund.com

Iggesund Paperboard
SE-825 80 Sweden
Tel: +4665028256
Mobile: +46703064800
www.iggesund.com

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Head office Iggesund Paperboard
Iggesund Paperboard AB
SE-825 80 Iggesund
Sweden / Sverige
Phone: +46 650 280 00
Fax: +46 650 288 00

info@iggesund.com

www.iggesund.com

Press contact

Staffan Sjöberg
Phone: +46 650 282 56
Mobile: +46 70 306 48 00

Staffan.Sjoberg@iggesund.com

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The Iggesund Mill

Making the world’s best paperboard is easy. You need water, carbon dioxide and sunlight to grow a seedling into a tree. Then you need sustainable forest management that can deliver first-class timber. There must be a pulp mill and a paperboard mill, and then distribution channels to get the paperboard to everyone who wants to use it. Most important of all, though, to the manufacture of Invercote are the skilled professionals who do their best – people who are proud of what they achieve and do not compromise on the quality of their work. Iggesunds Mill has traditions stretching back to 1685. Throughout that time dedicated individuals have done their utmost to use the renewable forest to benefit other people.

A world-class mill

Iggesund Mill (including Strömsbruk Mill) in Sweden is one of the most advanced, fully integrated pulp and paperboard mills in the world. Not least thanks to our long term majority owner, we have very well invested mills. There are many benefits having an integrated saw mill – we manage raw material together and we can use all the waste from their production to either make pulp or energy. In return we feed the saw mill with steam used to dry the timber. At Iggesund Mill, 100% of the pulp used to make Invercote is produced on location and pumped wet to the board machine. This means that we use no market pulp. Not drying the pulp preserves some mechanical properties of the fibres.

This advanced technology – hundreds of metres of paperboard machines – is controlled by employees with various forms of special expertise. The machines work around the clock and year round to produce tonne after tonne of dazzling white paperboard. Technical perfection and numerical control processes are all well and good but for excellent results you also need team spirit and a good working atmosphere. Invercote’s unique properties are the result of the interplay between expertise, a positive spirit and cutting-edge technology.

Actively investing in bioenergy

In 2012 the new recovery boiler was inaugurated at Iggesund Mill, an investment made possible by the long term perspective of our majority owner. With it in operation, the mill produces all the heat it needs, and can also provide district heating to the nearby community. It also produces nearly all the electricity needed for the mill, and is connected to the grid to be able to output excess electricity if needed. As the new boiler was trimmed into operation, it drastically reduced a lot of emissions between 2013 and 2014: fossil CO2 by >85%, particles by ~45% and sulphur by ~35%

With the installation and trimming of the new recovery boiler, emissions to air have reduced drastically from already low levels – graph being updated shortly. Measurements have shown that only 1% of particles in the air of Iggesund village comes from the mill. The majority of particles comes from domestic fire places and cars.

Care for our customers and their businesses

Paperboard must be there when the customer needs it. All the quality features in the world are meaningless if the deliveries don’t arrive in time. Delivery precision is a high priority. A maritime transport system guarantees overseas customers receive shipments with the lowest possible environmental impact. The service doesn’t stop there. Every tonne of Invercote comes with access to documentation and knowledge about how to make best use of the paperboard. The knowledge and market-based technical support provided by Iggesund, help customers to achieve dazzling end results and optimal production economics.

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