Latest press releases

Environmental benefits from customer-driven RD

Stora Paperboard AB, Stora Gruvön

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Environmental benefits from customer-driven RD (photo: Administrator)

Minskad påverkan på miljön och minskade kostnader dessutom. Det är resultatet av ett framgångsrikt FoU-samarbete mellan pappersbruket Stora Gruvön och McDonald's. Samarbetet har medfört att snabbmatkedjans pommes frites på allt fler håll i Europa idag serveras i lätta papperspåsar. Påsarna väger drygt 7 gram mindre än kartongerna de ersätter. Det låter kanske inte mycket, men det betyder tusentals ton mindre pappersavfall varje år.

Environmental benefits from customer-driven RD

Stora Paperboard AB, Stora Gruvön

Published on

Environmental benefits from customer-driven RD (photo: Administrator)

Redusert miljøpåvirkning samt reduserte kostnader. Det er resultatet av et fremgangsrikt FoU-samarbeid mellom papirfabrikken Stora Gruvön og McDonald's. Samarbeidet har ført til at hurtigmat- kjedens pommes frites i dag serveres i lette papirposer stadig flere steder i Europa. Posene veier drøyt 7 gram mindre enn kartongene de erstatter. Det høres kanskje ikke mye, men det betyr flere tusen tonn mindre papiravfall hvert år.

Environmental benefits from customer-driven RD

Stora Paperboard AB, Stora Gruvön

Published on

Environmental benefits from customer-driven RD (photo: Administrator)

Minder invloed op het milieu en ook nog eens minder kosten. Dat is het resultaat van een succesvolle R&D-samenwerking tussen de papierfabriek Stora Gruvön en McDonald's. De samenwerking heeft ertoe geleid dat de Franse frietjes van de fastfoodketen tegenwoordig op steeds meer plaatsen in Europa worden geserveerd in lichte papieren zakjes. De zakjes wegen ruim 7 gram minder dan de kartonnen bakjes die zij vervangen. Dat klinkt misschien niet veel, maar het betekent duizenden tonnen minder papierafval per jaar.

Compact headset adapter increases productivity and caller satisfaction in ACD call centers

Plantronics, Inc.

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Compact headset adapter increases productivity and caller satisfaction in ACD call centers (photo: Administrator)

A empresa americana Plantronics, Inc. lançou um adaptador para headsets destinado a centrais de atendimento que utilizam sistemas DAC (distribuidor automático de chamadas) com o recurso "Representante indisponível" (RNA). O novo Modelo E10 integra o recurso RNA, que informa ao sistema DAC automaticamente quando um atendente deixa o seu console. Isso permite que o sistema transfira as chamadas recebidas automaticamente para o pessoal disponível, poupando tempo e aumentando a satisfação do cliente.

Compact headset adapter increases productivity and caller satisfaction in ACD call centers

Plantronics, Inc.

Published on

Compact headset adapter increases productivity and caller satisfaction in ACD call centers (photo: Administrator)

La empresa norteamericana Plantronics, Inc. ha lanzado al mercado un adaptador para auriculares diseñado para centros de llamadas que utilizan sistemas de detección automática de llamadas (ACD, automatic call detection) con la función "Representante no disponible" (RNA, Representative Not Available). El nuevo modelo E10 incorpora la función RNA que informa automáticamente al sistema ACD cuando un agente del centro de llamadas se aleja de la consola. Esto permite al sistema encaminar automáticamente las llamadas entrantes al personal disponible, ahorrando tiempo y mejorando la satisfacción del cliente.

Compact headset adapter increases productivity and caller satisfaction in ACD call centers

Plantronics, Inc.

Published on

Compact headset adapter increases productivity and caller satisfaction in ACD call centers (photo: Administrator)

A headset adapter for call centers that use ACD (automatic call detection) systems with the "Representative Not Available" (RNA) feature has been introduced by U. S. company Plantronics, Inc. The new Model E10 incorporates the RNA feature which automatically informs the ACD system when a call center agent leaves the console. This allows the system to automatically route incoming calls to available personnel, saving time and improving caller satisfaction.

Personal service over the worlds largest network

Global Direct AB

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The solution to the problem of quickly creating personal contacts on an international basis is here. That's the bold claim of the company behind the new Global Direct service, a global network for local service. It offers the internationally active person free information and a personal guide to everything from work to leisure. All over the world Global Direct trains franchisees, who let web users benefit from their local knowledge. Here, the keyword is personal service.

Needle free technology within healthcare

Alaris Medical Systems

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Vårdpersonalen utsätts för många hälsorisker i sitt arbete, bl a nålstick som kan ge farliga infektioner. Bara i USA uppges tre miljoner stickskador inträffa varje år. Det amerikanska företaget Alaris Medical Systems har därför utvecklat ett patenterat ventil- och kopplingssystem för infusionsaggregrat och kanyler, kallat SmartSite. Systemet saknar nål och kan ersätta de latexpluggar och ev.lösa pluggar som används vid infusion.

Better strength and printing quality offered by new board

Stora Enso Oyj

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Better strength and printing quality offered by new board (photo: Administrator)

Ubelagt SBS-kartong kalt Ensocard, som er utviklet med tanke på å tilfredsstille miljøutfordringer og samtidig tilby enhetlig trykkvalitet, lanseres nå av Enso Paperboards. Kartongen er det siste tilskuddet til foretakets utvalg av grafikk- og emballasjekartonger som også inkluderer Ensocoat, Ensogloss og CTMP-basert Enso Performa.

Better strength and printing quality offered by new board

Stora Enso Oyj

Published on

Better strength and printing quality offered by new board (photo: Administrator)

An uncoated SBS board called Ensocard, designed to meet environmental challenges and offer uniform printing quality is being introduced by Enso Paperboards. It is the latest addition to the company's graphic and packaging board family that also includes Ensocoat, Ensogloss and CTMP-based Enso Performa.