When American astronaut Neil Armstrong announced from the moon that he had taken "one small step for man, one giant leap for mankind," he was speaking into a headset manufactured by Plantronics, Inc. Today, nearly 30 years later, the same company continues to improve the performance and reliability of its communications headsets. Most recently, Plantronics has introduced the SES Sound Enhancement System, a tone control that allows individual users to select the sound quality they prefer.

A headset adapter for call centers that use ACD (automatic call detection) systems with the "Representative Not Available" (RNA) feature has been introduced by U. S. company Plantronics, Inc. The new Model E10 incorporates the RNA feature which automatically informs the ACD system when a call center agent leaves the console. This allows the system to automatically route incoming calls to available personnel, saving time and improving caller satisfaction.

Office workers who need to take notes, use their computers or perform other tasks while talking on the telephone often place the phone receiver between the ear and the shoulder. A new, low-cost line of telephone headsets -- called Practica -- can help avoid this uncomfortable and inefficient position.