/ins thyssenkrupp Materials Services relies on Microsoft for in-house solution development AI as an essential component of the holistic digitalization strategy Customers benefit from individualized offers and more efficient processes
World’s biggest virtual warehouse: Virtual presentation of more than 150,000 products and services providing fully digital access to 3.5 million m² of storage space at 271 international operating sites Omnichannel in practice: Cross-channel access to wide spectrum of materials and services for 250,000 customers worldwide /ins thyssenkrupp Materials Services is making rapid advances with its digital transformation: The thyssenkrupp Group’s materials experts are digitizing their entire range and consolidating it in the world’s biggest virtual warehouse. With more than 3.5 million square meters of storage space at 271 operating sites around the world, Materials Services is now closer than ever to its customers and offers round-the-clock access to more than 150,000 products and services through its new omnichannel structure, enabled by a powerful, self-developed AI (Artificial Intelligence) solution.
/ins . • IIoT platform “toii” is an in-house development that connects machines of different makes and generations • Due to predictive maintenance the platform is also supposed to forecast the necessity of machine services in the future • Processes can be planned and coordinated optimally and flexibly